FAQs

To become an Operator you are required to fill out and return the Operator Application Form (you may also do this online at our website). Following this you are required to make an initial prepayment for termination of not less than 1,000 USD.

After the initial payment and operator application are received, our support team will send a list of questions regarding the interconnection. As soon as the answers are received it will take about 1-2 working days to finalise the interconnection.

Operators will have access to the web-based Operator Account Management interface with the following features:

• The ability to check your current account balance
• THe ability to view the wholesale rates
• The ability to view the list of zones with prefixes which are currently configured on  Nergy Telecom's platform
• Routing Management
• The ability to view Traffic and Error reports
• Operator Profile Management

In order to access a demo account please go to agent.nergytelecom.net and use these details to log in (login - DEM, password - dem1006).

No, the Operators will not be charged for these calls

The Operators are charged at a 1-second billing increment.

Currently, you can make payments via bank/wire transfer, Western Union Quick Pay, using a credit card through the MoneyBookers payment system, or WebMoney transfer.

No, there are no special requirements.

No, Operators only pay for consumed traffic.

The payments should be made in USD. If you choose to pay in another currency the amount received will be converted to USD using the market exchange rate and will then be credited to your account.

When the Operator makes a payment, it is credited to his/her Operator account within Nergy Telecom’s system. When the Operator starts originating calls the cost of these calls will be deducted from their account. When the balance on the account reaches 0 (zero) the Operator will no longer be able to terminate calls through Nergy Telecom.

When the payment is made via bank/wire transfer it usually takes up to 4-5 working days to reach our account. Please note that in some cases it may take longer. The time required depends on the country of origin and the corresponding bank through which the payment is made.

No, there is no need for any kind of investment or additional fees.

No, the billing, IVR and retail account management systems are provided only to Wholesale Agents (please go to the Wholesale Agent Program overview section of this web page for more details).

The connection with Verizon Business (ex MCI) is made via TDM (ISDN), but the connection with TATA Communications, Arbinet and Belgacom is made via VoIP (however the roundtrip delay to their POP is about 0.023 seconds and there is no loss of quality).

Unfortunately, the payment is only credited to the Operator’s account when it is actually received by Nergy Telecom.

As soon as we receive the payment we credit it within 1 hour (this only applies within working hours).

General Office Hours:
Mon.-Fri. 9.00 am - 6.00 pm
Sat. 11.00 am - 3.00 pm

Technical Support Hours:
Mon.-Fri. 9.00 am - 9.00 pm
Sat.-Sun. 11.00 am. - 3.00 pm
support@nergytelecom.net

Unfortunately at this time we are only able to provide you with assistance within our regular technical support hours. However, we have found that there are very few cases where our assistance is required overnight or at the weekend.