Platform Configuration

Accounts are usually grouped by Product (for example SNH01) and Batch (batches are groups of accounts within a product and are numbered as 1,2,3 and so on). The number of batches that can be created within a Product is unlimited. Accounts are created within the batches and are also numbered as 1, 2, 3 and so on). So the first account in the first batch of product SNH01 will have a number SNH01-1-1. Or the number of the third account of batch 2 will look like this: SNH01-2-3.

Voice prompts are available in 13 languages: English, German, French, Russian, Italian, Spanish, Arabic, Dutch, Swedish, Norwegian, Danish, Portuguese, Chinese (Mandarin)

In the callback call-flow all calls consist of 2 legs: A_Leg and B_Leg. A_Leg is the part of the call when the switchboard calls back to the customer after the trigger number has been dialled. B_Leg is the part of the call from the switchboard to the destination phone number dialled by the customer.

Billing increment is the rounding duration used for charging. For example if the billing increment is set to 30 seconds, the rate per minute is 0.6 USD and the customer makes a call with duration of 25 seconds he will be charged 0.3 (rate per 30 seconds). If he calls for 35 seconds he will be charged 0.6 (the rate per 1 minute).

The wholesale agent can define any billing increment (for example 1 second, 30 second, 60, 180 or any other billing increment).

The Wholesale Agents can define up to 5 billing steps. Here is an example of configuration with 3 steps: 1 step – charge the customer at 60 second billing increment during 2 minutes, 2 step – charge the customer in 30 seconds billing increment during 1 minute, 3 step – charge the customer in 6 seconds billing increment until he finishes the call. The duration of the last step should no have limit otherwise the duration of the call will be limited. With this configuration if the customer makes a call for 55 seconds he will be charged for 60 seconds. If the customer make a call of 2 minutes 25 seconds, then he will be charged 2 minutes 30 seconds. If he make a call for 3 minutes 7 seconds he will be charged for 3 minutes 12 seconds.

There are 4 billing modes agents may choose from:
> A_Leg is Disabled
> A_Leg billing is equal to the duration of B_Leg (only for connected calls)
> Complete A_Leg billing regardless of call is connected or not
> Complete A_Leg billing only if call is connected

1. A_Leg is Disabled. Customer pays only for B_Leg part of the call and only if the call is connected. Agent pays full A_Leg and B_Leg wholesale cost.
2. A_Leg billing is equal to the duration of B_Leg (only for connected calls). With this billing mode customer pays for A_leg and B_Leg only if the call is connected. A_leg will be charged only for the duration equal to B_Leg duration. Agent pays full A_Leg and B_Leg wholesale cost.
3. Complete A_Leg billing regardless of call is connected or not. With this billing mode customer pays for full A_Leg duration even if the call was not connected (busy, no answer, checking balance, etc.). If the call was connected then customer pays for full A_Leg and B_Leg durations. Agent pays full A_Leg and B_leg wholesale cost.
4. Complete A_Leg billing only if call is connected. With this billing mode customer pays full A_Leg duration and B_leg duration, but only if the call is connected. Agent pays full A_Leg and B_Leg wholesale cost.

Yes, Wholesale Agents can record their own voice prompts and send them to our support team who will upload them to their databases.

Yes, Nergy Telecom can set up any currency and bill the Agent’s customers in that currency. But if the Agent wants the platform to play the name of the currency when announcing the remaining credit on customers’ accounts then .wav files for all the languages that the Agent uses will have to be provided to Nergy Telecom.

Wholesale Agents can set up multiple rates schedules for different groups of accounts. The rates schedules are assigned to the batch of accounts.

Wholesale Agents can create multiple products in order to group their accounts.

Agent can set the following charges for its customers:

1. Connection charges. The caller is charged a fixed amount each time when he is connected to the destination number
2. Disconnection charges. The caller is charged a fixed amount at the end of call
3. Session fee. Session starts when the customer is connected to our switch and ends when he hangs up the phone. During one session the customer can make 1 or several calls. If the session fee is set then the customer will be charged a fixed fee each time he connects to the switch, regardless whether he made or did not make a call
4. Session fee successful calls. If this kind of fee is set then it will be charged only if the customer makes at least one successful call during the session
5. Session fee no successful calls. If this fee is set then it will be charged only if the customer does not make any successful calls during the session.
6. Administrative fee. This is a fixed fee which can be taken from the accounts daily, weekly, monthly, every 2,3 days etc.

Charges 1 and 2 from the previous question are included when calculating the duration available for calling; all other charges are not.

No, the system will only state the actual time available for calling

Yes, the agent can limit the maximum duration of a call

The duration of 30 minutes will be announced by the system.

Yes, it is possible to programme certain combinations for saving or deleting a caller’s CLI (for example #789 for saving CLI and #987 for deleting it).