Pricing, Billing and Payments

No, the investment will be needed only if the agent is going to provide calling cards using VoIP gateway (in this case the agent will have to purchase a VoIP gateway).

No, the wholesale agents pay only for the actual usage of the services.

Currently, Wholesale Agents can make payments via bank/wire transfer, Western Union Quick Pay, using a credit card through MoneyBookers payment system, or choose the most convenient method from the list available at Stratocash (Pay by Cash, CertaPay, e-Gold, GoldMoney, NETeller, Paysafecard, Wallie Card, WebMoney transfer, Western Union SwiftPay, TravellersExpress MoneyGram, MoneyOrder / CashiersCheck).

The payments should be made in US Dollars, otherwise the amount received in other currency will be converted to US Dollars using the market exchange rate and only then will be credited to the Agent’s account.

When the payment is made via bank/wire transfer it usually takes up to 4-5 business days to reach our account. (Please note, that in some cases it takes longer. It depends on the country of origin and through which correspondent banks the payment is made)

Unfortunately, the payment is credited to Agent’s account only when it is actually received by Nergy Telecom

When the agent makes a payment, it is credited to his agent account within Nergy Telecom’s system. When Agent’s customers begin making calls the wholesale cost of these calls will be deducted from Agent’s account. When the balance on the account reaches 0 (zero) the customers are not any longer able to place calls even if they have credits on their accounts in the Agent’s platform. Agents are charged for all legs of the calls (either A_Leg or B_Leg, see the chapter 3 for description of A_Leg and B_Leg). If Agent’s customer after the switch called back cannot connect to the destination (B_Leg) the Agent will be only charged the wholesale cost of A_Leg call duration.

No, the payment of certain amount does not give Agents any amount of units to be allocated to the customers. Moreover the Agents can credit any amounts to their customers accounts but if there is no money left on the Agent’s account those customers will not be able to make calls even if they have plenty of funds left on their accounts.

The Wholesale Agents are charged at a 1-second billing increment.

No, the PIN Codes never have any fixed costs for the Agents. Agents are charged based on the actual usage of services by their customers.

There is no minimum duration charged for any leg of the call. Both legs are charged at a flat 1-second billing increment.

As soon as we receive the payment we will credit you within 1 hour.

No. There is no sign-up, installation or monthly fees for the IP/GSM gateway CLI Callback service.

No. There is no sign-up, installation or monthly fees for the VoIP gateway Direct Dial service.

No. There is no sign-up, installation or monthly fees for the IP/GSM gateway Direct Dial service.