Overview

This service can be provided in the following countries: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Thailand, United Kingdom, and United States of America.

How does Toll free or Local number Direct Dial work?

• User Dials Toll free/Local number
• System prompts to enter PIN code
• If the PIN code is valid, User is prompted to enter a destination number. Number should be dialed in the following order: country code + area code + number.

This service can be provided in any county worldwide. Every account is assigned its own dedicated trigger number. The callback number of the customer should be entered to the platform by the agent manually.

How does Callback with dedicated trigger number work?

1. Dial the trigger number issued to you when you signed up. The trigger number is an 11-digit number in France like 33-1-xx-xxx-xxx. You will need to dial the prefix required to place an international phone call and then dial the trigger number. You may dial the trigger number from any phone, but our network will call you back to the callback number that you provided when you signed up.
2. As soon as our network identifies your call you will get disconnected. The trigger number will not ring. Hang up.
3. Within a few seconds the switch will call you back automatically. Answer the call and enter your destination number. Enter the number you wish to call in the following order: country code + area code or city code + number. Do not enter any prefixes. (Make sure you are using a touch-tone phone).

This service can be provided in the countries where the local telephone networks do not mask the CLI (Caller Line Identification), that is do not mask the phone number from which the trigger number has been dialed.

How does CLI Callback work?

1. Dial the global trigger number. You will need to dial the prefix required to place an international phone call and then dial the trigger number.
2. As soon as our network identifies the phone number from which you are calling the call will be disconnected.
3. Within a few seconds the switch will call you back automatically to the phone number from which you have dialed the global trigger number. Answer the call and enter your pin code. If the pin code is valid then you will be prompted to enter your destination number. Enter the number you wish to call in the following order: country code + area code or city code + number. Do not enter any prefixes. (Make sure you are using a touch-tone phone).

This service can be provided in the countries where the local telephone networks identify the CLI (Caller Line Identification), i.e. the Caller ID can be identified by each local telephone network. Users will trigger a callback by dialling the local landline number instead of the French phone number. A VoIP gateway with FXO ports will transfer the caller's ID (CLI) to Nergy Telecom's platform via the Internet. After the caller's CLI has been identified, the system will call back to the number from which the local trigger number has been dialed.

In order to provide this service to customers the Agent will need to:

1. Purchase VoIP Gateway with FXO ports or use own existing one.
2. Obtain phone lines (analogue or digital) from the local telephone company.
3. Connect the phone line to the VoIP Gateway and configure it to reject calls after CLI is received.

The VoIP CLI Callback service can be used as an alternative solution if the Agent's local telecom operator blocks French trigger numbers or if, for some reason, Agent's customers are not able to call France to trigger Callback from their phones (basically Nergy Telecom provides French trigger numbers for callback services).

This service can be provided virtually in any country. Using VoIP gateway agent will completely eliminate the cost of A_LEG cost and will pay Nergy Telecom only for completed B_LEG calls.

The agent will need to do the following:

• Purchase VoIP gateway or use the existing one.
• Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay)
• Connect a phone set to the VoIP gateway or obtain phone lines (analog or digital) from the local telephone company to connect to the VoIP gateway.

With this service customers will be able to place international calls using their PCs connected to internet (dial up or dedicated). Using PC-to-Phone calling services agent will completely eliminate the cost of A_LEG cost and will pay Nergy Telecom only for completed B_LEG calls. To use this kind of service agent will have to place a link at a web site for downloading the dialer for his customers or to provide a dialer's software to customers.

How Does PC-to-Phone work?

1. Click here to download PC-to-Phone dialer (you will be offered to download a software, please accept)
2. Install the downloaded software of the PC-to-Phone dialer.
3. Please enter/save your PIN code in the dialer (the PIN code will be provided to you when you sign up).
4. Enter your destination number. Enter the number you wish to call in the following order: country code - area code or city code - number. Do not enter any prefixes.

In most cases, when the IP/GSM gateway is used for callback application, all the CLIs of customers calling either from landline or mobile phones are identified. Therefore the common problem when domestic telephone companies block CLIs when the calls are made to overseas can be bypassed.

The agent will need to do the following:

• Purchase IP/GSM gateway or use the existing one. (Nergy Telecom can provide 2N IP/GSM gateways, please contact your account manager for more information)
• Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay)
• Obtain one or several mobile numbers (SIM cards) from the local mobile provider. These SIM cards will have to be installed into the IP/GSM gateway.

This service can be provided virtually in any country. Using IP/GSM gateway agent will completely eliminate the cost of A_LEG cost and will pay Nergy Telecom only for completed B_LEG calls.

The agent will need to do the following:

• Purchase IP/GSM gateway or use the existing one. (Nergy Telecom can provide 2N IP/GSM gateways, please contact your account manager for more information)
• Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay)
• Obtain one or several mobile (GSM) numbers (SIM cards) from the local mobile provider. These SIM cards will have to be installed into the IP/GSM gateway.